frequently asked questions regarding our charter bus service

A1Yes, you can. We can accept reservations up to about one year before use.

A2It is OK if we have an available bus. We recommend you to make a reservation at least 1 month in advance.

A3 Yes, it is free. When the destination, departure date, number of people is decided, please contact us to request a quote.

telephone: +81-11-815-1711(Japanese only), fax: +81-11-815-6661.

Normally we will reply within 1 to 2 business days after receiving your request for quotation.

A4The number of seats varies depending on the bus as follows:

• High Decker ... 45-55 passengers (45 regular seats, 0-10 jump seats)
• Super High Decker ... 60 passengers (49 regular seats, 11 jump seats)
• Middle Sized Bus ... 27 passengers (27 regular seats, no jump seats)
• Mini Bus ... 22 passengers (17 regular seats, 5 jump seats)

For details, please see Our fleet page.

A5Fare does not change depending on the number of people. It varies depending on the type of vehicle (large, medium, small).

A6Please pay in cash on the day of use, or make a bank transfer before the date of use.

A7In case of cancellations within 14 days prior to the departure, cancellation fee will be charged as follows:

• 14 to 8 days prior to the departure ... 20% of the fare
• 7 days to 24 hours prior to the departure ... 30% of the fare
• Within 24 hours prior to the departure ... 50% of the fare

A8Yes, we can. Please let us know if you need a bus guide.

A9Since they are not included in the bus fare, they need to be paid by the customer.

We can arrange for accommodation place of the driver or the guide.

A10Since they are not included in the bus fare, they need to be paid by the customer.

Please note that "chartered bus arrangement fee" (500 yen) will be charged when you get on the bus at New Chitose Airport.

A11No. Smoking is strictly forbidden for your safety.

A12The following facilities are equipped:

Air conditioning / Refrigerator / TV / CD / DVD / Luggage Compartment / Cup Holders for Each Seat

Since they vary depending on the type of vehicle. please see Our fleet page.

A13Yes, you can. If necessary, we can arrange beverages (soft drinks, alcohol).

A14Yes, you can. We have started travel agency business, so please let us know when you need the arrangements.

A15Basically no pets are allowed. If you have a guide dog, please let us know in advance.